Customer Support

Contact our Customer Support for qualified support. If you have a My Arelion account, we recommend you to log in to our Portal.

The Arelion Service Delivery project manager has been excellent. (...) Their level of experience is far better than any other carrier we’ve worked with. Moreover, we are highly satisfied with the Arelion Customer Support team. They have been very supportive throughout, keeping us updated frequently when we opened a case.
The Network team
Working with Arelion has always been positive for me as both a supplier and client. (...) Communication is consistently good, and we work together to find solutions in case of any issues, which is important for our clients. As part of the Provisioning team, I appreciate Arelion's timely delivery updates. When we work with them as the customer, we understand each other perfectly, recognizing our roles as partners and customers/suppliers. Overall, I'm very satisfied with Arelion's quality work in Provisioning and highly recommend them in the international TELCO industry.
Eugenio J. Cáceres Manzano, Service Delivery EMEA, Telxius
Exceptional account management, rapid and efficient communication, and seamless delivery – that's what sets Arelion apart. (...) The Account Management team consistently engages in relevant discussions to provide tailored solutions, ensuring our needs are met. Communication is fast, responsive, and professional, with diligent follow-up. Plus, their delivery process is impeccable, consistently exceeding expectations. I highly recommend Arelion for their outstanding service and customer care.
Magnus Karlsson CBO, Gassecry

Award-winning Customer Service

Arelion Customer Support Center (CSC) comprises of highly trained and experienced technology professionals, with in-depth product knowledge. They work within a customer-centric service environment, applying their proficiency, data, and analytics, which continually leads to high first-time resolution rates, currently averaging above 70% - far above our industry peers.

Our global customer base recognizes our CSC as Customer Care champions; their constructive feedback has helped us win a series of awards and accolades - a testament that we respect and listen to our customers.

My Arelion - Customer Portal

We give you access to the information you want, when you want it, through our easy-to-use portal. My Arelion portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place.

The introduction of 2FA when accessing the tool provides an additional layer of security for your account.

Want to get in touch with us immediately? Contact our Customer Support and they’ll put you through the right contact.

Call us anytime at

+46 (0) 771 191 170

Or email us

Toll-free numbers

Toll-free numbers
Download our Customer Support documents below

Eyes on the prize

Our Awards, thanks to you!

What our customers say