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Customer Excellence
at Arelion

Experience the difference: Arelion's unique culture with first-time-right approach, enabling seamless Service Delivery and industry’s highest first-line resolution rates.

The Arelion Service Delivery project manager has been excellent. (...) Their level of experience is far better than any other carrier we’ve worked with. Moreover, we are highly satisfied with the Arelion Customer Support team. They have been very supportive throughout, keeping us updated frequently when we opened a case.
The Network team
Working with Arelion has always been positive for me as both a supplier and client. (...) Communication is consistently good, and we work together to find solutions in case of any issues, which is important for our clients. As part of the Provisioning team, I appreciate Arelion's timely delivery updates. When we work with them as the customer, we understand each other perfectly, recognizing our roles as partners and customers/suppliers. Overall, I'm very satisfied with Arelion's quality work in Provisioning and highly recommend them in the international TELCO industry.
Eugenio J. Cáceres Manzano, Service Delivery EMEA, Telxius
Exceptional account management, rapid and efficient communication, and seamless delivery – that's what sets Arelion apart. (...) The Account Management team consistently engages in relevant discussions to provide tailored solutions, ensuring our needs are met. Communication is fast, responsive, and professional, with diligent follow-up. Plus, their delivery process is impeccable, consistently exceeding expectations. I highly recommend Arelion for their outstanding service and customer care.
Magnus Karlsson CBO, Gassecry

A culture that cares

Arelion offers something different, and it all starts with a unique culture - a culture that cares. It has helped us to create an effortless experience and an industry-leading Net Promoter Score.

Service Delivery journey

The Arelion “first-time-right” approach provides a simple, transparent, and informative Service Delivery experience. Our Service Delivery process involves four steps, managed from start to Turn up by your Service Delivery Manager.

One POC – Service Delivery Managers

We are a dedicated team responsible for delivering network-related orders across multiple product portfolios and technologies. Our primary focus is to ensure a seamless Customer Experience by providing concise communication throughout the delivery cycle. Our processes are aligned with measurable and transparent lead times to guarantee that we deliver right first time – every time.


My Arelion Customer Portal

We've made it our mission to share as much information with our customers as we can. My Arelion portal gives you full access to the services you buy, and a comprehensive view of your underlying service performance. The portal uses the same Open APIs as our customers, and we're continously adding more data to our Open APIs. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place. 

Working systematically towards excellence

Arelion Customer Support Center (CSC) comprises of highly trained and experienced technology professionals, with in-depth technical knowledge. They work within a customer-centric service environment, applying their profiency and trouble-shooting expertise, which continually leads to high first-line resolution rates, far above our industry peers. Our global customers recognize our CSC as Customer Care champions; their contructive feedback has helped us win a series of awards and accolades.

Eyes on the prize

Our Awards, thanks to you!

What our customers say