Get to know some of our Service Delivery Managers.
I started working at Arelion in 2012. I feel my biggest development, professionally, has to be in working on a global scale. Prior to joining Arelion, much of my focus had been service delivery within a particular region in the US, mostly in the Washington DC area where I am based. It was incredibly eye opening to shift focus from regional to global deliveries that can be all the way from New York to Singapore.
It has been quite the learning experience to work with customers (and colleagues) from different countries and cultures; I very much enjoy the chance to do so.
I feel I do well in the project management field as I am a detail-orientated individual. What I enjoy about being a Delivery Project Manager is that no two projects are exactly alike. There is always something different which means there is always opportunity to learn something new.
(...)In addition to being detail orientated, I also like to see myself a flexible person. I have found this has become quite critical in maintaining a work-life balance as I’ve recently become a first time parent. Even though I like to have a general plan or at least an idea of how my day will flow, I’ve quickly learned that being a parent and having a young child can quickly throw any plan out the window at any given moment. The ability to be flexible to accept these changes can help me stay comfortable and better manage.
Recently, I was able to help with an after-hours customer maintenance remotely from home which allowed me to spend time with my family while conducting business. The success of the customer maintenance would have not been possible without the support of my family and coworkers.
