Access to the information you want, when you want it, through our easy-to-use customer portal - My Arelion.
We've made it our mission to share as much information with our customers as we can. My Arelion portal gives you full access to the services you buy, and a full view of your underlying service performance. The portal uses the same Open APIs as our customers, and we're continuously adding more data to our Open APIs. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works all in one place.
The introduction of Two-Factor Authentication (2FA) when accessing the tool provides an additional layer of security for your account.
Connect, develop and test integrations with our continously growing open APIs. Connect to your usage data, cases, planned works (including the NANOG/BCOP APIs), disturbances, services, invoices. Order APIs through system integration.
Track your usage data in the portal. IP, Ethernet, Cloud Connect, IX Connect, DDoS, IoT, On Prem, GRX and DRX are currently supported. We are continously adding more services.
Buy Cloud Connect, IX Ethernet Connect and Ethernet Private Line online directly in the portal. Add DIA and Smart IP-VPN on top of your installed On prem connectivity services.
Create roaming relationship requests and submit your IR 21s.
Administrate your service contacts and billing information. Get notifications, and provide additional technical information needed for configuration of your ordered services.
Download your invoice pdfs, view Statement of Account and export to Excel or CSV.
View all your companies at the same time, or navigate between your different companies.
Use the global "My Customer" filter to view services, cases, planned works, disturbances and usage data from a customer perspective. Add your own customer reference to prepare for system integration.
Chat with our award-winning support team or raise a case and keep all conversations in one place.
My company has no previous commercial relationship with Arelion. I want to register a brand new customer account.
My company is already a customer and I want portal access to see our existing services, ongoing deliveries, cases etc.
Manage your account, view your services, report and track your cases in the portal
Expert knowledge and invaluable insights to help you navigate your digital journey.
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