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My Arelion - Customer Portal

Access to the information you want, when you want it, through our easy-to-use customer portal - My Arelion.

Access critical network information with My Arelion

We've made it our mission to share as much information with our customers as we can. My Arelion portal gives you full access to the services you buy, and a full view of your underlying service performance. The portal uses the same Open APIs as our customers, and we're continuously adding more data to our Open APIs. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works all in one place. Watch our video below to learn more. 

My Arelion news

Check out our latest news in My Arelion Customer portal. 

Empower your experience with My Arelion

2FA for enhanced account security

The introduction of Two-Factor Authentication (2FA) when accessing the tool provides an additional layer of security for your account.

Service Operation
Self-serve your data via Open APIs

Connect, develop and test integrations with our continously growing open APIs. Connect to your usage data, cases, planned works (including the NANOG/BCOP APIs), disturbances, services, invoices. Order APIs through system integration.

Service Operation
Track your data

Track your usage data in the portal. IP, Ethernet, Cloud Connect, IX Connect, DDoS, IoT, On Prem, GRX and DRX are currently supported. We are continously adding more services.

Service Operation
Connect to the cloud

Buy Cloud Connect, IX Ethernet Connect and Ethernet Private Line online directly in the portal. Add DIA and Smart IP-VPN on top of your installed On prem connectivity services.

Service Operation
Are you a voice customer?

Create roaming relationship requests and submit your IR 21s.

Account Administration
Administrate your information

Administrate your service contacts and billing information. Get notifications, and provide additional technical information needed for configuration of your ordered services.

Account Administration
Manage financial details

Download your invoice pdfs, view Statement of Account and export to Excel or CSV.

Account administration
One login to all your data

View all your companies at the same time, or navigate between your different companies.

Account administration
Are you a reseller?

Use the global "My Customer" filter to view services, cases, planned works, disturbances and usage data from a customer perspective. Add your own customer reference to prepare for system integration.

Customer Support
Personal communication

Chat with our award-winning support team or raise a case and keep all conversations in one place.

New customer?

My company has no previous commercial relationship with Arelion. I want to register a brand new customer account.

Existing Customer?

My company is already a customer and I want portal access to see our existing services, ongoing deliveries, cases etc.

Portal features: Take a closer look inside

Manage your account, view your services, report and track your cases in the portal

Service Delivery journey

The Arelion “first-time-right” approach provides a simple, transparent, and informative Service Delivery experience. Our Service Delivery process involves four steps, managed from start to Turn up by your Service Delivery Manager.

An effortless experience

At Arelion, our award-winning customer experience lies at the heart of everything we do – from rapid fault resolution to transparent communication, we work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.