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My Arelion - Customer Portal

Access to the information you want, when you want it, through our easy-to-use customer portal - My Arelion.

How to get an account Log in to Portal

Access critical network information with My Arelion

We've made it our mission to share as much information with our customers as we can. My Arelion portal gives you full access to the services you buy, and a full view of your underlying service performance. The portal uses the same Open APIs as our customers, and we're continuously adding more data to our Open APIs. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works all in one place. Watch our video below to learn more. 

Empower your experience with My Arelion

Customer Support
Simplified engagement

Engage with our award-winning support team by raising a ticket in the portal or via API, keeping all communications centralized for a simplified and efficient support experience. For voice customers: manage your voice services efficiently by creating roaming relationship requests and submitting IR 21s, ensuring seamless communication.

Service Operation
Track your data

Track your usage data for full transparency across various services including IP, Ethernet, Cloud Connect, IX Connect, DDoS, IoT, On Prem, GRX, DRX and more. Benefit from end-to-end monitoring for better control and insights, view network SLA performance.

Account Administration
Easy access to your inventory

Get a solid view of your inventory. View all your companies and services at the same time, or navigate between your different companies. For resellers: utilize the global "My Customer" filter to view services tickets, alarms, planned works, and usage data from an end customer perspective.

Account Administration
Access financial details

Access and download your invoices, view your Statement of Account, and export financial details to Excel or CSV for full transparency and simplified management.

Service Operation
Self-service data via Open APIs

Seamlessly integrate and manage your data with our growing collection of open APIs. Access usage data, planned works (including the NANOG/BCOP APIs), alarms, services, and invoices etc. Order services via system integration. Integrate your ITSM tool with our support ticket APIs for full automation.

Account Administration
Self-management

Remain in control by managing your service contacts and billing information. Receive notifications about actions needed and provide necessary technical details for service configuration. Add your own references for a company specific view or to prepare for system integration.

Service Operation
Connect to the cloud

Quote and order Cloud Connect, IX Ethernet Connect, and Ethernet Private Line directly through the portal. Enhance your connectivity with DIA and Smart IP-VPN, on top of your installed On Prem connectivity services, ensuring agility and flexibility with Network as a Service (NaaS).

Security
Enhanced account security with 2FA

Ensure your account's security with Two-Factor Authentication (2FA), providing an additional layer of protection against unauthorized access.

    Latest updates from My Arelion

    Explore the latest news and insights from My Arelion customer portal.

    Roaming signalling usage functionality live in the portal

    We are pleased to announce new capabilities in the “Usage” menu, enabling mobile data customers to view the volume of their Roam Connect (2G / 3G) signalling transactions.
    This functionality provides a view of current usage (subject to a maximum of 30 minutes delay), along with historical data accessible by month, week, or custom date range. Monthly historical volumes are available for the past 24 months, and all data used in these views can be downloaded in CSV or Excel format.

    This enhancement complements the existing usage data for our DRX (4G) service, offering a complete view of Roaming Signalling transactions. Similar data will be made available to support the upcoming launch of our 5GA Roaming services.

    New BGP functionality now live in the portal!

    A new BGP feature has been specifically designed for our IP Transit customers. BGP connection details are now available directly in the portal under “Tools” and in the “Service” - detailed view!
    You can view essential BGP information such as your AS number, AS set, max prefix limit and whether RTBH is enabled. Additionally, we’ve introduced a prefix search tool that allows you to check if a specific prefix is included. To further streamline your operations, you can trigger a filter refresh after making changes, ensuring that updated are applied promptly without needing to contact support. These enhancements give you more visibility and control over your BGP connections.

    Discover Arelion’s AI Direct

    Our suite of network connectivity solutions optimized for AI workloads. With performance-optimized infrastructure and multiple services on a single port, we ensure seamless connectivity and operational efficiency. Unlock the full potential of AI with AI Direct!

    Ticket improvements

    We have added new features relating to support tickets in the portal:

    • possibility to filter out alarm tickets
    • show related planned works on ticket level
    • show open tickets and ongoing planned works during ticket creation
    • filter tickets based on category
    • show how the ticket was created in the origin field
    • prefiltering the service selection during colocation and infra ticket creation
    • and more... Check it out in the ticket view! 

    We have also made the ticket API available for you and your developers. All API documentation is available in the Developer section.

      Front page of My Arelion customer portal
      Product view of My Arelion customer portal

      New customer?

      My company has no previous commercial relationship with Arelion. I want to register a brand new customer account.

      Create new account

      Existing Customer?

      My company is already a customer and I want portal access to see our existing services, ongoing deliveries, cases etc.

      Request account

      Portal features: Take a closer look inside

      Manage your account, view your services, report and track your cases in the portal.
      View of My Arelion customer portal View of My Arelion customer portal View of My Arelion customer portal View of My Arelion customer portal

        Service delivery journey—

        The Arelion “first-time-right” approach provides a simple, transparent, and informative service delivery experience. Our service delivery process involves four steps, managed from start to turn up by your service delivery manager.
        Service delivery journey

        An effortless experience—

        At Arelion, our award-winning customer experience lies at the heart of everything we do – from rapid fault resolution to transparent communication, we work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.
        Contact customer support

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          Award-winning customer experience

          At Arelion, our award-winning customer experience lies at the heart of everything we do. We work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.

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