Frequently Asked Questions

In order to purchase our products and services, get in touch with our experts here.

Our core offering is high-performance connectivity­ – explore our products and services .
Depending on individual customer needs and requirements, we provide a broad range of solutions for different use cases. These include:

• Private and public connectivity (IP Transit, DIA, Ethernet, Wavelengths, MOFN, Internet Exchange, Optical fibers)
• Cloud connectivity (Cloud Connect)
• Network security services (DDoS mitigation, SecureConnect, Smart IP-VPN)
• Voice and messaging as well as Mobile data and IoT services/functionalities, offered as a separate business segment

To find the best Arelion solution for your needs, start by exploring our interactive network maps to understand our coverage. You can then reach out to our team of experts for personalized and professional guidance.

We provide cloud connectivity to major Cloud Service Providers (CSPs), including direct connections to the top five: AWS, Google Cloud, Oracle Cloud, IBM Cloud, and Microsoft Azure.

We offer flexible pricing models including fixed monthly recurring charges (MRC) for committed bandwidth, variable 'burst' billing based on 95th percentile data usage, and a combination of the two (fixed plus burst). Volume-based billing and shared commitment options are also available.

Yes, we offer service trials on request and following an evaluation of necessary technical requirements.

Our global network infrastructure spans 77,000 route kilometers providing high-capacity connectivity across Europe, North America, and Asia. It supports direct connections to customers in 129 countries, making it one of the most extensive Tier 1 networks in the world. As a Tier 1 network we reach every other network on the Internet via our directly connected customers or settlement-free interconnections, making it one of the most connected global networks. Off-net connectivity is augmented by 450+ local access partners worldwide.

We continue to expand our network footprint and regularly add new PoPs to meet growing demand and bring our high-performance connectivity in new markets.

For more details, visit our global fiber network.

For network availability, visit our global fiber network.

We provide a wide range of fiber-based network connectivity solutions designed to meet the needs of enterprises, carriers, and content providers across the world. Here's a breakdown of our main offerings:

Fiber-based connectivity

• DWDM Wavelength services: High-capacity, dedicated data transport using Dense Wavelength Division Multiplexing (DWDM) technology
• Ethernet services: Flexible Ethernet solutions including Ethernet Virtual Private Line (EVPL) and Ethernet LAN (ELAN) for scalable and customizable network topologies
• Dark fiber: Optical fiber infrastructure that allows customers to build and manage their own private networks
• Managed Optical Fiber Networks (MOFN): The benefits of owning fiber infrastructure without the complexity or cost of building it

IP and cloud connectivity

• IP Transit: BGP-based transit to global Internet content via our Tier 1 backbone (AS1299)
• Dedicated Internet Access (DIA): High-speed Internet access without the need for BGP routing
• Cloud Connect: Direct, secure connections to the major cloud service providers including AWS, Google Cloud, Microsoft Azure, Oracle, and IBM

Secure networking

• Smart IP-VPN: MPLS-based virtual private network for secure global Intranet connectivity
• DDoS mitigation: Network-based protection with core-level scrubbers to defend against distributed denial-of-service attacks (DDoS)
• SecureConnect: SecureConnect Transit and DIA are designed to enhance customers’ existing IP services with built-in security features. 

Yes, we provide private networking solutions tailored to the needs of global enterprises.

The private connectivity options from Arelion include:

• Smart IP-VPN: A secure, MPLS-based virtual private network that connects multiple business locations with high performance and reliability
• Private Ethernet services: High-bandwidth, point-to-point or point-to-multipoint, ethernet connections with speeds ranging from 10 Mbps to 100 Gbps, offering secure and scalable private networking
• Dedicated Wavelength services: Built on DWDM technology, these provide high-capacity, private data transport up to 400 Gbps for long-haul connectivity
• Dark fiber and Managed Optical Fiber Networks (MOFN): For enterprises seeking full control over their network infrastructure without the cost of building it from scratch

These services are designed to deliver maximum security, scalability, and performance, making them ideal for organizations with complex, multi-site operations or high data demands.

My Arelion is our customer portal that gives you full access to the services you’ve purchased. It allows you to monitor service performance, track deliveries, manage support cases, and stay informed about network disturbances and planned works – all in one place.

Learn more about My Arelion.

Log in to your account here. For added security, we use two-factor authentication (2FA) when accessing the portal.

In the portal, you can do following:

• Engage with our award-winning support team by raising a ticket in the portal or via API, keeping all communications centralized for a simplified and efficient support experience.
• Track your usage data for full transparency across various services including IP, Ethernet, Cloud Connect, IX Connect, DDoS, IoT, On Prem, GRX, DRX and more. Benefit from end-to-end monitoring for better control and insights, and view network SLA performance.
• Get a comprehensive view of your services inventory, all in one place. Resellers can utilize the global “My Customer” filter to view service tickets, alarms, planned works, and usage data from an end-customer perspective.
• Access and download your invoices, view your statement of account, and export financial details to Excel or CSV for full transparency and simplified management.
• Seamlessly integrate and manage your data with our growing collection of open APIs. Access usage data, planned works (including the NANOG/BCOP APIs), alarms, services, and invoices.
• Integrate your ITSM tool with our support ticket APIs for full automation.
• Remain in control by managing your service contacts and billing information. Receive notifications about actions needed and provide necessary technical details for service configuration and add your own references for a company-specific view.
• Quote and order Cloud Connect, IX Connect, and Ethernet Private Line directly through the portal. Enhance your connectivity with DIA and Smart IP-VPN, on top of your installed on-prem connectivity services, ensuring agility and flexibility with network-as-a-Service (NaaS).

And more.

Yes – we have implemented 2FA to ensure an additional layer of security for your account and data.

Yes, you can track your order status, view estimated delivery dates, and access your delivery manager’s contact details directly in the portal.

Service status validation, service performance checks, technical changes as well as service upgrades, depending on complexity and type of service, are managed either via the account manager or using the My Arelion portal.

SASE (secure access service edge) is a modern network architecture that combines networking and security functions into a single cloud-native service. It was introduced by Gartner to address the challenges of securing distributed workforces, cloud applications, and mobile users. SASE integrates several technologies:
 

• Software-defined wide area network SD-WAN
• Firewall-as-a-service (FWaaS)
• Secure web gateway (SWG)
• Cloud access security broker (CASB)
• Zero trust network access (ZTNA)

Zero trust architecture (ZTA) is a cybersecurity framework that operates on the principle of “never trust, always verify.” Unlike traditional security models that assume everything inside the network is safe, ZTA treats every user, device, and application, whether inside or outside the network, as a potential threat.

The difference between a public IP address and a private IP address lies in their purpose and how they are used within networks:

Public IP address

• Definition: an IP address that is assigned to a device to allow it to communicate over the Internet
• Visibility: visible to external networks and websites
• Uniqueness: must be unique across the entire Internet
• Assigned by: Internet service providers (ISPs)
• Use case: used by web servers, email servers, and any device that needs to be accessible from outside the local network

Private IP address

• Definition: an IP address used within a local network (e.g., home or office) to identify devices internally
• Visibility: not visible or accessible from the Internet directly
• Uniqueness: must be unique within the local network but can be reused across different networks
• Assigned by routers or network administrators
• Use case: used by devices like computers, printers, and phones within a private network

Tier 1 networks: These are the backbone of the Internet. They connect globally without paying for access - either through their directly connected customers, or through settlement-free peering agreements. This means they exchange data traffic with other Tier 1 networks without any charges.

Tier 2 networks: These networks buy access (IP Transit) from Tier 1 networks but may also engage in peering with other comparable networks. They often serve regional or national areas.

Tier 3 networks: These networks rely on Tier 1 or Tier 2 networks for connectivity. They primarily serve local end-users, such as residential broadband customers, and pay for the transit of their traffic on other networks.

Read more in our What is an Internet backbone ranking? guide.