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Your delivery journey
with Arelion

The Arelion “first-time-right” approach provides a simple, transparent, and informative service delivery experience. Our service delivery process involves four steps, managed from start to Turn up by your service delivery manager.

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My Arelion customer portal

Arelion’s service delivery journey

Our service delivery process follows four distinct written communication touch points.
Order acknowledgment

Confirmation of order
When your account manager registers your signed order in our systems, an automatic order acknowledgement is sent to your nominated commercial and delivery contacts.

 

Review of ordered services
The order acknowledgement provides details of your ordered service(s) for your verification.
 

Follow my order in MyArelion
 Help along the way
 My delivery escalation matrix
Planning

Your delivery manager assigned
Your delivery manager will act as your single point of contact and manage the order process until the Ready For Service (RFS) stage. You'll receive regular status updates throughout your delivery journey.

 

Initial estimated delivery date provided
You will receive an estimated delivery date for your service(s). 

 

 

Meet my delivery manager
 Help along the way
Provisioning

Commitment & estimated delivery dates

You will receive a confirmation/review of the delivery date, backed by Arelion's SLA. All network elements will be reserved.

 

Service provisioning
Assemble, configure & patch your service(s). Order & manage third party element(s).
 

Download CPE shipment - customer info
 Get ready to turn up my service
Handover

Ready for service
Upon installation, your service is ready to be handed over to you, with clear clarification provided regarding the handover between Arelion delivery and service assurance. 

 

Turn up service
Your Arelion service(s) are ready for use, and everything is plug & play! If you still need help along the way, follow the ‘Get ready to turn up my service’ link below.

 

Get ready to turn up my service
 Meet Arelion's customer support
    Arelion service delivery journey
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    The Arelion service delivery project manager has been excellent. (...) Their level of experience is far better than any other carrier we’ve worked with. Moreover, we are highly satisfied with the Arelion customer support team. They have been very supportive throughout, keeping us updated frequently when we opened a case.
    The Network team
    Working with Arelion has always been positive for me as both a supplier and client. (...) Communication is consistently good, and we work together to find solutions in case of any issues, which is important for our clients. As part of the provisioning team, I appreciate Arelion's timely delivery updates. When we work with them as the customer, we understand each other perfectly, recognizing our roles as partners and customers/suppliers. Overall, I'm very satisfied with Arelion's quality work in provisioning and highly recommend them in the international TELCO industry.
    Eugenio J. Cáceres Manzano, Service Delivery EMEA, Telxius
    Exceptional account management, rapid and efficient communication, and (...) seamless delivery – that's what sets Arelion apart. The account management team consistently engages in relevant discussions to provide tailored solutions, ensuring our needs are met. Communication is fast, responsive, and professional, with diligent follow-up. Plus, their delivery process is impeccable, consistently exceeding expectations. I highly recommend Arelion for their outstanding service and customer care.
    Magnus Karlsson CBO, Gassecry

      One point of contact – service delivery—

      Our service delivery team coordinates network-related orders across products and technologies. We don’t hand you over mid-way – our team stays accountable from order to operation until the service is fully delivered and operating as expected. You’ll have a clear point of contact and concise communication throughout delivery, supported by measurable, transparent lead times – so we deliver right first time, every time.
      Meet our delivery managers

      My Arelion – customer portal—

      My Arelion puts the information you need at your fingertips – services, performance, deliveries, cases, incidents, and planned works in one place. Secure access, including two-factor authentication (2FA), helps protect your account while making it easier to stay in control.

      Read more about My Arelion Log in to portal

      An effortless experience—

      At Arelion, our award-winning customer experience lies at the heart of everything we do – from rapid fault resolution to transparent communication, we work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.
      Contact customer support

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        Award-winning customer experience

        At Arelion, our award-winning customer experience lies at the heart of everything we do. We work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.

        Contact customer support
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