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Customer Support

Contact our Customer Support for qualified support. If you have a My Arelion account, we recommend you to log in to our Portal.

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My Arelion customer portal

Award-winning Customer Service

Arelion Customer Support Center (CSC) comprises of highly trained and experienced technology professionals, with in-depth product knowledge. They work within a customer-centric service environment, applying their proficiency, data, and analytics, which continually leads to high first-time resolution rates, currently averaging above 70% - far above our industry peers.

Our global customer base recognizes our CSC as Customer Care champions; their constructive feedback has helped us win a series of awards and accolades - a testament that we respect and listen to our customers.

My Arelion - Customer Portal

We give you access to the information you want, when you want it, through our easy-to-use portal. My Arelion portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place.

The introduction of 2FA when accessing the tool provides an additional layer of security for your account.

Login to My Arelion Read about My Arelion

Get in touch

Want to get in touch with us immediately? Contact our Customer Support and they’ll put you through the right contact.

Call us at any time

+46 (0) 771 191 170

Toll-free numbers

Toll-free numbers

Download our Customer Support documents below

Customer handbook Incident escalation matrix Service delivery escalation matrix

Eyes on the prize—

Our Awards, thanks to you!
Our Awards

The Arelion Service Delivery project manager has been excellent. (...) Their level of experience is far better than any other carrier we’ve worked with. Moreover, we are highly satisfied with the Arelion Customer Support team. They have been very supportive throughout, keeping us updated frequently when we opened a case.
The Network team
Working with Arelion has always been positive for me as both a supplier and client. (...) Communication is consistently good, and we work together to find solutions in case of any issues, which is important for our clients. As part of the Provisioning team, I appreciate Arelion's timely delivery updates. When we work with them as the customer, we understand each other perfectly, recognizing our roles as partners and customers/suppliers. Overall, I'm very satisfied with Arelion's quality work in Provisioning and highly recommend them in the international TELCO industry.
Eugenio J. Cáceres Manzano, Service Delivery EMEA, Telxius
Exceptional account management, rapid and efficient communication, and (...) seamless delivery – that's what sets Arelion apart. The Account Management team consistently engages in relevant discussions to provide tailored solutions, ensuring our needs are met. Communication is fast, responsive, and professional, with diligent follow-up. Plus, their delivery process is impeccable, consistently exceeding expectations. I highly recommend Arelion for their outstanding service and customer care.
Magnus Karlsson CBO, Gassecry

    Trusted by global enterprises – read their stories

    Customer Story
    ZET.net – a trusted Arelion partner

    With rapid growth and an expanding customer base, ZET.net needed to ensure that its infrastructure services could meet the expectations of high-profile enterprises and large-scale digital businesses.
    Customer Story
    GleSYS data center

    How Arelion is preparing data centers for AI and the collaboration between two rapidly growing companies over the years.
    Customer Story
    OSTTRA

    Achieve your dream scenario: Seamless, always-on data transfer between global sites.
    Customer Story
    Financial services

    Experience the best of both worlds: full network control combined with the flexibility and scalability of a multi-cloud environment.
    Customer Story
    G-Core Labs

    Providing network connectivity for the gaming industry is no game. It requires advanced services that ensure zero latency, maximum speed, and high capacity.

    Customer Story
    Ankama

    Transitioning from an on-premises strategy to cloud technology, this digital company Ankama has chosen Arelion as its partner and Cloud Connect as its smartest solution.
    Customer Story
    Global Bank

    Over the years, Arelion has refined its solution to meet the growing bandwidth and flexibility needs of a global bank, consistently delivering optimal performance with centralized control.
    Customer Story
    Pulp and Paper Manufacturing

    Arelion’s portfolio offered the ideal product combination to meet the customer’s needs: Smart IP VPN, Direct Internet Access (DIA), and Cloud Connect together with the best-connected global Internet backbone.
    Customer Story
    Manufacturer of Electronic Components

    Arelion provided the customer with a managed network, as well as professional services to 60+ offices stretching across more than 30 countries.

      Get to know our Customer Support champions

      Maher Muhaffel—

      Lead Support Engineer

      We play a vital role in connecting the world
      Priya Taneja—

      Customer Support Engineer

      Dedicated and passionate about our customers
      Morteza Shamsi—

      Customer Support Engineer

      I prioritize providing fast and efficient support
      Reshma Maheshan—

      Team leader

      We bring together years of top-notch technical expertise

        Find more information in the Arelion Knowledge hub

        Whitepaper
        Read our Whitepapers & Reports

        Expert knowledge and invaluable insights to help you navigate your digital journey.
        Guide
        Read a 'What is' guide

        A series of guides about the Internet and other fundamental networking concepts, services and technology.
        Webinar
        Join a Webinar session

        Check out our expert hosted webinars diving deep into the latest topics within connectivity. 
        Podcast
        Listen to the Connectivity Podcast

        The world of networking has never been more exciting. Today, the Internet and network services play a critical role in our lives - individuals and businesses alike. 
        Blogpost
        Read a network blogpost

        Our thoughts and deeds. From industry trends to geeky networks stuff. 
        Event
        Discover upcoming events

        Discover our upcoming events – around the world or in the comfort of your own home office.
          Available 24/7

          Award-winning Customer Experience

          At Arelion, our award-winning customer experience lies at the heart of everything we do. We work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.

          Contact Customer Support
          Products & services Enterprise solutions Our network Why Arelion Career Sustainability Contact experts
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          What is IP Transit? What is the Internet backbone? What is Ethernet? What is DWDM? What is A2P messaging? What is Cloud Connect? What is a DDoS attack? What is EVPN?