Delivery journey | Arelion

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The Arelion “first-time-right” approach provides a simple, transparent, and informative Service Delivery experience. Our Service Delivery process involves four steps, managed from start to Turn up by your Service Delivery Manager.

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My Arelion customer portal

Arelion’s Service Delivery journey

Our Service Delivery process follows four distinct written communication touch points.

Order acknowledgment

Confirmation of order
When your account manager registers your signed order in our systems, an automatic order acknowledgement is sent to your nominated commercial and delivery contacts.

Review of ordered services
The order acknowledgement provides details of your ordered service(s) for your verification.

Follow my order in MyArelion
Help along the way
My Delivery escalation matrix

Planning

Your Delivery Manager assigned
Your Delivery Manager will act as your single point of contact and manage the order process until the Ready For Service (RFS) stage. You'll receive regular status updates throughout your Delivery journey.

Initial Estimated Delivery Date provided
You will receive an estimated delivery date for your service(s).

Meet my Delivery Manager
Help along the way

Provisioning

Commitment & Estimated Delivery dates

You will receive a confirmation/review of the delivery date, backed by Arelion's SLA. All network elements will be reserved.

Service provisioning
Assemble, configure & patch your service(s). Order & manage third party element(s).

Download CPE shipment - Customer Info
Get ready to Turn up my Service

Handover

Ready For Service
Upon installation, your service is ready to be handed over to you, with clear clarification provided regarding the handover between Arelion Delivery and Service Assurance.

Turn up service
Your Arelion service(s) are ready for use, and everything is plug & play! If you still need help along the way, follow the ‘Get ready to turn up my service’ link below.

Get ready to Turn up my Service
Meet Arelion's Customer support

Arelion Service Delivery journey

The Arelion Service Delivery project manager has been excellent. (...) Their level of experience is far better than any other carrier we’ve worked with. Moreover, we are highly satisfied with the Arelion Customer Support team. They have been very supportive throughout, keeping us updated frequently when we opened a case.

The Network team

Working with Arelion has always been positive for me as both a supplier and client. (...) Communication is consistently good, and we work together to find solutions in case of any issues, which is important for our clients. As part of the Provisioning team, I appreciate Arelion's timely delivery updates. When we work with them as the customer, we understand each other perfectly, recognizing our roles as partners and customers/suppliers. Overall, I'm very satisfied with Arelion's quality work in Provisioning and highly recommend them in the international TELCO industry.

Eugenio J. Cáceres Manzano, Service Delivery EMEA, Telxius

Exceptional account management, rapid and efficient communication, and (...) seamless delivery – that's what sets Arelion apart. The Account Management team consistently engages in relevant discussions to provide tailored solutions, ensuring our needs are met. Communication is fast, responsive, and professional, with diligent follow-up. Plus, their delivery process is impeccable, consistently exceeding expectations. I highly recommend Arelion for their outstanding service and customer care.

Magnus Karlsson CBO, Gassecry

One POC – Service Delivery Managers—

We are a dedicated team responsible for delivering network-related orders across multiple product portfolios and technologies. Our primary focus is to ensure a seamless Customer Experience by providing concise communication throughout the delivery cycle. Our processes are aligned with measurable and transparent lead times to guarantee that we deliver right first time – every time.

Meet our Delivery Managers

My Arelion - Customer Portal—

We give you access to the information you want, when you want it, through our easy-to-use portal. My Arelion portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place.

The introduction of 2FA when accessing the tool provides an additional layer of security for your account.

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An effortless experience—

At Arelion, our award-winning customer experience lies at the heart of everything we do – from rapid fault resolution to transparent communication, we work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.

Contact Customer Support

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Award-winning Customer Experience

At Arelion, our award-winning customer experience lies at the heart of everything we do. We work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.