The word ‘quality’ is frequently used in the telecom industry. But what does it really mean? Is it purely subjective and based on gut feeling, or something that can be objectively measured and followed-up with network KPIs and a Service Level Agreement (SLA)? Quality tends to mean something different for everyone, but it has major implications for network buyers. How can something so important be so difficult to define?
In this webinar, Arelion’s Head of Customer Service and Head of Enterprise Delivery and Excellence sit down with network guru Mattias Fridström to discuss what defines a quality network. And guess what… it goes far beyond network infrastructure.
Listen to this session to hear first-hand what it takes to deliver quality, time and time again.
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