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Network Quality Beyond the Network

The word ‘quality’ is frequently used in the telecom industry. But what does it really mean? Is it purely subjective and based on gut feeling, or something that can be objectively measured and followed-up with network KPIs and a Service Level Agreement (SLA)? Quality tends to mean something different for everyone, but it has major implications for network buyers. How can something so important be so difficult to define?

In this webinar, Arelion’s Head of Customer Service and Head of Enterprise Delivery and Excellence sit down with network guru Mattias Fridström to discuss what defines a quality network. And guess what… it goes far beyond network infrastructure.

Listen to this session to hear first-hand what it takes to deliver quality, time and time again.


Mattias Fridström
Mattias Fridström
Vice President and Chief Evangelist, Arelion

With over 20 years in the telecommunications industry, Mattias Fridström can be considered a veteran – but his enthusiasm hasn’t faded.

Mattias combines expert knowledge with anecdotes from behind the scenes and deep insight into the networked economy: What are the challenges of tomorrow for network providers? How can we meet ever-increasing traffic demand and customer quality expectations within the same cost frame?

Mattias holds an MSc in Electrical Engineering from the University of Wollongong, Australia. Since joining Telia in 1996, he has worked in a number of senior roles within Telia Carrier (now Arelion) and most recently as CTO. Since July 2016 he is Arelion's Chief Evangelist.

Julien Tardy
Julien Tardy
Head of Enterprise Delivery and Enterprise Excellence, Arelion

For the past 20 years, Julien has traveled around the world with Telia Carrier (now Arelion), both literally and figuratively. From being out on the field, to heading up Project Management and moving over to Sales, customer experience has always been his main driver and ambition. Since 2018, he has lead several teams within the Delivery function until switching to the position he holds today: building and leading the Enterprise Delivery team, focused on ensuring a great customer experience for new customers within the Enterprise segment.

Anna Demchenko
Anna Demchenko
Head of Customer Service, Arelion

Anna has had an 18 years’ career at Telia Carrier (now Arelion) starting as a Customer Support agent. Since 2014, she’s responsible for the complete customer service chain, ranging from Network Monitoring to Customer Support and Service Management. She finds daily inspiration in her interactions with colleagues and customers and says there is no need to watch series or read detective stories – there is enough excitement to watch a complicated network fault getting resolved!