All too frequently, companies rely almost exclusively on product and technology comparisons when selecting a connectivity provider, when the single biggest differentiator may be the overall customer experience itself. While technical capabilities are very important, they are much less of a differentiator in a commoditized marketplace.
In The rise of CX as a differentiator in the network connectivity space Arelion and QTS join forces to discuss how the market has shifted towards more customer-centricity, how customer expectations have changed, the key characteristics of CX that set one provider apart from another, and what can be expected next within the connectivity space. Make sure to save your seat to this insightful discussion with two of the largest connectivity players on the market.
The recording has Andrew Everest (Arelion) on audio, and Jon Aufderheide (QTS) on audio and video.
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