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My Arelion - Customer Portal

Access to the information you want, when you want it, through our easy-to-use customer portal - My Arelion.

How to get an account Log in to Portal

Access critical network information with My Arelion

We've made it our mission to share as much information with our customers as we can. My Arelion portal gives you full access to the services you buy, and a full view of your underlying service performance. The portal uses the same Open APIs as our customers, and we're continuously adding more data to our Open APIs. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works all in one place. Watch our video below to learn more. 

Empower your experience with My Arelion

Service Operation
Connect to the cloud

Buy Cloud Connect, IX Ethernet Connect and Ethernet Private Line online directly in the portal. Add DIA and Smart IP-VPN on top of your installed On prem connectivity services.

Security
2FA for enhanced account security

The introduction of Two-Factor Authentication (2FA) when accessing the tool provides an additional layer of security for your account.

Service Operation
Self-serve your data via Open APIs

Seamlessly integrate and manage your data with our expanding open APIs. Access usage data, support tickets, planned works (including the NANOG/BCOP APIs),  alarms, services, and invoices. Order services via system integration. Remain in control with self-management and co-management options.

Service Operation
Track your data

Track your usage data in the portal. IP, Ethernet, Cloud Connect, IX Connect, DDoS, IoT, On Prem, GRX and DRX are currently supported. We are continously adding more services.

Service Operation
Are you a voice customer?

Create roaming relationship requests and submit your IR 21s.

Account Administration
Administrate your information

Administrate your service contacts and billing information. Get notifications, and provide additional technical information needed for configuration of your ordered services.

Account Administration
Manage financial details

Download your invoice pdfs, view Statement of Account and export to Excel or CSV.

Account administration
One login to all your data

View all your companies at the same time, or navigate between your different companies.

Account administration
Are you a reseller?

Use the global "My Customer" filter to view services, cases, planned works, disturbances and usage data from a customer perspective. Add your own customer reference to prepare for system integration.

Customer Support
Personal communication

Chat with our award-winning support team or raise a case and keep all conversations in one place.

    Latest updates from My Arelion

    Explore the latest news and insights from My Arelion customer portal.

    New BGP functionality now live in the portal!

    A new BGP feature has been specifically designed for our IP Transit customers. BGP connection details are now available directly in the portal under “Tools” and in the “Service” - detailed view!
    You can view essential BGP information such as your AS number, AS set, max prefix limit and whether RTBH is enabled. Additionally, we’ve introduced a prefix search tool that allows you to check if a specific prefix is included. To further streamline your operations, you can trigger a filter refresh after making changes, ensuring that updated are applied promptly without needing to contact support. These enhancements give you more visibility and control over your BGP connections.

    Discover Arelion’s AI Direct

    Our suite of network connectivity solutions optimized for AI workloads. With performance-optimized infrastructure and multiple services on a single port, we ensure seamless connectivity and operational efficiency. Unlock the full potential of AI with AI Direct!

    Ticket improvements

    We have added new features relating to support tickets in the portal:

    • possibility to filter out alarm tickets
    • show related planned works on ticket level
    • show open tickets and ongoing planned works during ticket creation
    • filter tickets based on category
    • show how the ticket was created in the origin field
    • prefiltering the service selection during colocation and infra ticket creation
    • and more... Check it out in the ticket view! 

    We have also made the ticket API available for you and your developers. All API documentation is available in the Developer section.

    We are happy to announce new features in the portal!
    • DDoS customers can now manually start and stop mitigations for ongoing alerts in the portal. (Note that only manual mitigations can be stopped from the portal.) You can find the buttons to start and stop mitigations next to the relevant alerts, and also in the mitigation section.
    • On the invoice view we have added support for exporting invoice details (invoice lines) to excel and csv for data & infra invoices.  It is now also possible to select a subset of invoices to export.
      Front page of My Arelion customer portal
      Product view of My Arelion customer portal

      New customer?

      My company has no previous commercial relationship with Arelion. I want to register a brand new customer account.

      Create new account

      Existing Customer?

      My company is already a customer and I want portal access to see our existing services, ongoing deliveries, cases etc.

      Request account

      Portal features: Take a closer look inside

      Manage your account, view your services, report and track your cases in the portal.
      View of My Arelion customer portal View of My Arelion customer portal View of My Arelion customer portal View of My Arelion customer portal

        Service delivery journey—

        The Arelion “first-time-right” approach provides a simple, transparent, and informative service delivery experience. Our service delivery process involves four steps, managed from start to turn up by your service delivery manager.
        Service delivery journey

        An effortless experience—

        At Arelion, our award-winning customer experience lies at the heart of everything we do – from rapid fault resolution to transparent communication, we work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.
        Contact customer support

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          Award-winning customer experience

          At Arelion, our award-winning customer experience lies at the heart of everything we do. We work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.

          Contact customer support
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