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Meet our people

Curious to know what it is like to work at Arelion? Meet some of our excellent people.

Meet Tanuja

"Feel empowered every day" 

I work as a Delivery Manager at Arelion in Paris. My career journey at Arelion has been enriching, challenging and fun! I have been able to enhance my project management skills by participating in a number of interesting projects.

The best thing about my job is to experience a customer’s delight after his or her service has been delivered. I would describe the work environment at Arelion as caring, serious but playful. I am trusted to engage in decision making processes and feel empowered every day to do my job right.

One of the best things with Arelion is that we are culturally rich. I admire that we are widely spread geographically but still tightly connected humanly. Communication is fluid. If I would describe the work environment with one word it would be 'Synergetic'.

I would like to continue growing alongside Arelion in our rapidly evolving world. I have chosen my Ally, have you?

Meet Shawn Xiong

"I get to solve problems" 

I started as an external consultant for Telia Carrier (now Arelion), working part time in Customer Care on my second year of study. Then I turned full time and became knowledge leader for our signaling products, such as Roam Connect, DRX.

Customer care has provided me with a good platform to work with different services and products in the carrier business. Our management has played an important role in encouraging me to extend our knowledge and keep learning. I have learnt a lot from my colleagues, our experts and specialists and grown in confidence and experience over the years.

The best thing about my job is that I get to solve problems! For me it feels good to fix something that is not working properly. Apart from that, you can always learn something new out from new types of problems.

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I would describe the work environment at Arelion to be friendly, supportive and professional. Our management has good vision in increasing the technical competence level at customer care. Trainings, workshops and seminars with our specialists and experts are held on regular basis to help us learn more and solve more problems at 1st line. 

At Customer Care but also in Arelion as a whole we have a very diverse nationality background mix. It’s rewarding.

I want to evolve in the role as Lead support engineer at Customer care, and perform more advanced troubleshooting to deal with more complex cases. I would like to become a technical expert specialized in IPX related products and services in the carrier business.

Meet Michelle San Juan-Quinn

"I like project diversity" 

I started working at Telia Carrier (now Arelion) in 2012. I feel my biggest development, professionally, has to be in working on a global scale. Prior to joining Arelion, much of my focus had been service delivery within a particular region in the US, mostly in the Washington DC area where I am based. It was incredibly eye opening to shift focus from regional to global deliveries that can be all the way from New York to Singapore.

It has been quite the learning experience to work with customers (and colleagues) from different countries and cultures; I very much enjoy the chance to do so.

I feel I do well in the project management field as I am a detail-orientated individual. What I enjoy about being a Delivery Project Manager is that no two projects are exactly alike. There is always something different which means there is always opportunity to learn something new.

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In addition to being detail orientated, I also like to see myself a flexible person. I have found this has become quite critical in maintaining a work-life balance as I’ve recently become a first time parent. Even though I like to have a general plan or at least an idea of how my day will flow, I’ve quickly learned that being a parent and having a young child can quickly throw any plan out the window at any given moment. The ability to be flexible to accept these changes can help me stay comfortable and better manage.

Recently, I was able to help with an after-hours customer maintenance remotely from home which allowed me to spend time with my family while conducting business. The success of the customer maintenance would have not been possible without the support of my family and coworkers.

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