We put our best people in the frontline, fixing 80% of customer issues at first line, for an effortless experience and industry-leading customer satisfaction.
Arelion Customer Support Center (CSC) comprises of highly trained and experienced technology professionals, with in-depth technical knowledge. They work within a customer-centric service environment, apllying their profiency and trouble-shooting expertise, which continually leads to high first-line resolution rates, far above our industry peers. Our global customers recognize our CSC as Customer Care champions; their contructive feedback has helped us win a series of awards and accolades.
We've made it our mission to share as much information with our customers as we can. My Arelion portal gives you full access to the services you buy, and a comprehensive view of your underlying service performance. The portal uses the same Open APIs as our customers, and we're continously adding more data to our Open APIs. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place.
Our service managers represent the voice of our customers. From the moment you come on board, our service managers track the quality of your services through trend analysis and statistics. They address recurring issues and raise problem cases, to make sure we find and resolve underlying root causes and that our services meet your expectations.
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