Welcome onboard! It's time to get your service delivered. Our onboarding process explains what happens after you have signed the order.
Let's get started! Applying our "first-time-right" approach, we provide a simple, transparent, and informative service delivery experience. Our service delivery process involves four steps, managed end-to-end by your Service Delivery Coordinator.
Call us anytime at
Or email us
Our service managers represent the voice of our customers. From the moment you come on board, our service managers track the quality of your services through trend analysis and statistics. They address recurring issues and raise problem cases, to make sure we find and resolve underlying root causes and that our services meet your expectations.
We give you access to the information you want, when you want it, through our easy-to-use portal. My Carrier portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place.
Expert knowledge and invaluable insights to help you navigate your digital journey.
Check out our expert hosted webinars diving deep into the latest topics within connectivity.
The world of networking has never been more exciting. Today, the Internet and network services play a critical role in our lives - individuals and businesses alike.