Customer enquiries

Contact our Customer Support for qualified support. If you have a My Arelion account, we recommend you to log in to our Portal.

"Receiving good customer care from our partners is an important part of delivering the best music experience (...) to millions of users every day. Arelion Customer Support Center always responds quickly to issues and acts professionally. We are really happy that when something happens, we can count on Arelion CSC to do their best to resolve the issue as soon as possible."
The Network Engineering team
"It’s vital and business critical for us as a global organization to have a fast and well-functioning (...) IT environment, regardless of whether we use our customer-located applications or cloud services across different countries and locations. Arelion’s solution works as well in Manila as it does at our head office in Stockholm, suiting our needs like hand-in-glove.”
Björn Wide, Head of IT & Security
"Arelion delivers a superior customer experience, technical excellence, and true value to our business.” 
The Network Engineering team

Award-winning Customer Service

Arelion Customer Support Center (CSC) comprises of highly trained and experienced technology professionals, with in-depth product knowledge. They work within a customer-centric service environment, applying their proficiency, data, and analytics, which continually leads to high first-time resolution rates, currently averaging above 70% - far above our industry peers.

Our global customer base recognizes our CSC as Customer Care champions; their constructive feedback has helped us win a series of awards and accolades - a testament that we respect and listen to our customers.

Self service in the portal

Access to the information you want, when you want it, through our easy-to-use customer portal - My Arelion. If you're already a customer we recommend you login for full access and performance of the services you buy and If you need access to My Arelion - give us a call!

Questions about onboarding?

Our onboarding process explains what happens after you have signed the order.

Want to get in touch with us immediately? Contact our Customer Support and they’ll put you through the right contact.

Call us anytime at

+46 (0) 771 191 170

Or email us

support@arelion.com

Toll-free numbers

Toll-free numbers
Download our customer support documents below

Service Management

Our service managers represent the voice of our customers. From the moment you come on board, our service managers track the quality of your services through trend analysis and statistics. They address recurring issues and raise problem cases, to make sure we find and resolve underlying root causes and that our services meet your expectations.


 
 

My Arelion - Customer Portal

We give you access to the information you want, when you want it, through our easy-to-use portal. My Arelion portal gives you full acess to the services you buy, and is letting you view how well your underlying service perform. Stay on top of your service inventory, ongoing and past deliveries, support cases, network disturbances and upcoming planned works, all in one place. 

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