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Contact our Customer Support for qualified support. If you have a My Carrier account, we recommend you to log in to our Portal.

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"Receiving good customer care from our partners is an important part of delivering the best music experience (...) to millions of users every day. Telia Carrier Customer Support Center always responds quickly to issues and acts professionally. We are really happy that when something happens, we can count on Telia Carrier CSC to do their best to resolve the issue as soon as possible."
The Network Engineering team
"It’s vital and business critical for us as a global organization to have a fast and well-functioning (...) IT environment, regardless of whether we use our customer-located applications or cloud services across different countries and locations. Telia’s solution works as well in Manila as it does at our head office in Stockholm, suiting our needs like hand-in-glove.”
Björn Wide, Head of IT & Security
"Telia delivers a superior customer experience, technical excellence, and true value to our business.” 
The Network Engineering team

Award-winning Customer Service —

Arelion Customer Support Center (CSC) comprises of highly trained and experienced technology professionals, with in-depth product knowledge. They work within a customer-centric service environment, applying their proficiency, data, and analytics, which continually leads to high first-time resolution rates, currently averaging above 70% - far above our industry peers.

Our global customer base recognizes our CSC as Customer Care champions; their constructive feedback has helped us win a series of awards and accolades - a testament that we respect and listen to our customers.

Self service in the portal —

Access to the information you want, when you want it, through our easy-to-use customer portal - My Carrier. If you're already a customer we recommend you login for full access and performance of the services you buy and If you need access to My Carrier - give us a call!

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Questions about onboarding?—

Our onboarding process explains what happens after you have signed the order.

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Want to get in touch with us immediately? Contact our Customer Support and they’ll put you through the right contact.—

Call us anytime at

+46 (0) 771 191 170

Or email us

carrier-csc@teliacompany.com

Toll-free numbers

Toll-free numbers

Our support process

PDF
Customer handbook
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Customer support escalation process
PDF
Service delivery escalation process

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    Award-winning Customer Experience—

    At Arelion, our award-winning customer experience lies at the heart of everything we do. We work hard to deliver the best customer care in the business. We’re committed to making your experience so good, you don’t even know we’re here.

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